At Pai Gow, we understand the importance of reliable and responsive support to ensure a seamless experience for our users. Our customer support team is dedicated to assisting you with any questions or concerns you may have about our platform.
Customer Support Availability
Our customer support team is available around the clock, 24 hours a day, 7 days a week. We understand that issues can arise at any time and are committed to providing assistance whenever it's needed.
Live Chat Support
You can reach out to us directly through live chat on our platform. Our dedicated support team will be happy to assist you with any queries or concerns you may have. To access live chat, simply click on the "Contact Us" button located in the bottom right corner of your screen.
Email Support
If you prefer to communicate via email, we can also be reached. Please note that our response times are typically within 2-4 hours during standard support hours (Monday - Friday, 09:00 - 17:00 GMT). Please include as much detail as possible about your issue so that we may assist you more efficiently.
Help-Centre Access
For quick answers to common questions and issues, please visit our Help Centre. Our comprehensive resources are available in English (primary) and Polish for users who prefer multilingual support. You can browse the following sections:
Verification or Account-Help Support
If you require assistance with account-related matters, please contact our dedicated verification team (same email address as above). Our support specialists will be happy to guide you through the process of verifying your account.
Responsible Gambling Assistance
We take responsible gaming seriously and are committed to providing a safe and healthy experience for all users. If you feel that you or someone else may be experiencing problems with gambling, please visit our dedicated Responsible Gaming page for resources on:
Technical Support
If you encounter any technical issues while using our platform or accessing customer support channels, please don't hesitate to contact us. We'll do our best to resolve the issue promptly and efficiently.
Communication Response Expectations
Please note that due to high volumes of queries, there may be a slight delay in response times outside standard office hours (09:00 - 17:00 GMT). However, rest assured that we're working diligently around the clock to address your concerns as soon as possible.